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// Training Programs

THE WOMEN MANAGEMENT AND WORK CONFERENCE

Proudly sponsored by Flexibility At Work, Macquarie University presents the Women, Management and Work Conference
29 and 30 July 2010 in Sydney.
The focus of the leading women’s conference in Australia is Women as Leaders and how to Navigate the Leadership Maze. The conference will explore key issues confronting executive women in leadership roles. A practical interactive format provides ample opportunity for you to get involved, share your wealth of management experience, hear and learn from other outstanding women whilst taking advantage of the wonderful networking opportunities. The conference program is available at http://www.lmsf.mq.edu.au/wmwc

10 Effective Short Courses to Improve Your Life, Career and Workplace

We are excited to bring you these innovative and interactive 90 minute programs in partnership with Training and Coaching Solutions. The public courses will be run in the Sydney CBD in June and July. We can also deliver these programs in your workplace. The courses include:

  • Transition to Retirement
  • The Situational Leadership Management Model
  • Career Transition
  • Writing Effective Job Applications
  • Successful Job Interview Skills
  • Time Management Strategies
  • Dealing with Difficult Clients
  • Harassment & Bullying Prevention
  • Getting Work/Life Balance
  • Making Diversity Work

    • 1. Transition to Retirement - 16 June 2010 from 7.30am – 9.00am

    This seminar explores your retirement options, helps you decide what you want and looks at ways to get what you want starting right NOW. You will:
    • Understand the current employment market for the over 50’s. • Analyse your current work/life situation • Examine the losses and fears of retirement • Explore your future opportunities • Design a successful retirement plan • Explore what more you need to know.

    2. Introduction to Management – the Situational Leadership Model 16 June 12 pm–1.30pm

    • Explanation of the POLC Model • Recognise the qualities and behaviours of the successful supervisor • Explore the situational leadership model • Recognise the need for flexibility in your leadership style • Vary your leadership style to suit the employee and situation • Examine what employees want from work • Use leadership flexibility to motivate your staff.

    3. Career transition - 23 June 12 noon – 1.30pm

    We have developed this course for people who are wanting a change in their career or to transition to a new role and not sure which direction to follow. We examine • Values and Motivators; • Transferable skills; • Personal Characteristics; • Job likes and dislikes; • Achievements; • Ideal Career; • Target Companies; • Career Anchors; • Entrepreneurial Gaps. • Selling yourself and gaining confidence.

    4. Writing Effective Job Applications - 23 June 3pm – 4.30pm

    • Recent recruitment changes affecting your applications • Explanation of the staff selection process • Identify where to search for job opportunities • Undertake effective research to prepare an application • Structure an effective resume and covering letter • Address selection criteria correctly with our top 10 tips • How to apply on line.

    5. Successful Job Interview Skills - 30 June 12 noon – 1.30pm

    Designed for people who have not had an interview for a long time or are nervous about the process or just need to update their skills and boost their confidence for their next interview. This course:
    • Details strategies to enhance your performance and formulas for answering questions effectively • Covers job-seeking skills for both public and private sectors • Prepares you thoroughly for the interview • Improves your presentation and personal power at interview • Prepares you for interview questions and successfully answer them using the STARR method; • Deal with interview nerves; • Provides skills practice on answering questions with constructive feedback

    6. Time Management Strategies - 30 June 3.00pm – 4.30pm

    • Analyse yourself to assess your life • Examining a priority matrix to see where you are spending your time • DVD to identify 6 effective time strategies • Examining how these strategies can transform your life • Implement strategies to manage your time • Ways to say ‘no’ politely and assertively • Discover ways to master your time wasters - procrastination, clutter….. • Strategies for dealing with stress. ‘YOUR LIFE IMPROVES WHEN YOU IMPROVE!’

    7. Dealing with Difficult Clients - 5 July 7.30am – 9.00am

    • Understand what your clients want. • Demonstrate good communication skills with your clients. • Assertively say ‘no.’ • Identify their clients who display difficult behaviour. • Employ practical skills to deal effectively with difficult behaviour. • Develop effective stress management techniques.

    8. Harassment & Bullying Prevention - 21 July 7.30am – 9am

    This innovative program enables managers and staff to understand their legal rights as well as the organisational culture aspects of workplace bullying and harassment. It promotes a productive, inclusive workplace environment that benefits both the organisation’s bottom line and employees’ well-being. The course applies a unique technology called “The Strategic Relationship Management Method ”. The program includes: • 3-D simulations of workplace cultures that encourage/prevent bullying • Your legal obligations • What is harassment and bullying • Types of harassing and bullying behaviours • Costs of discrimination, bullying and harassment • Effective conflict resolution • Your roles and responsibilities • Strategies for effectively dealing with workplace bullying.

    9. Making Diversity Work - 21 July 12 noon – 1.30pm

    This interactive program, applies an innovative 3-D simulation technology to:
    • Promote an inclusive workplace culture • Raise awareness of the benefits of diversity • Encourage effective cross-cultural communication • Surface the mental models, values and attitudes that cause dysfunctional workplace behaviours.

    10. Getting Work/Life Balance - 28 July 7.30am – 9.00am

    Many factors are putting the heat on organisations to make work/life balance a reality - employers are loosing skilled talent and employees’ are suffering stress and burnout. There’s also the legal imperative of the new flexibility requirements of the Fair Work Act. In this course you will: • Be guided through an insightful process of finding what you want to achieve in life • Understand the blocks to your success • Discover the steps to achieving your goals • Develop an effective life plan • Find strategies for greater work and life balance.

    Venue: MGSM CBD Campus, Level 7, 37 Pitt Street, Sydney.
    Cost of public courses: $150.00 plus GST per person (includes course materials)
    Cost of in-house courses: $1,000.00 plus GST for up to 15 participants (includes course materials)
    Register on Mob: 0438 231 065 or email kerry@flexibility.com.au

    NEW! E-Learning program

    CREATING & MANAGING FLEXIBLE WORKPLACES.

    Access further information and the e-learning demonstration here

    This e-program is based on our leading edge workshop "Creating & Managing Flexible Workplaces", which has been facilitated throughout Australia for the Australian Human Resources Institute and in many workplaces with outstanding results.

    What does this e-learning program provide?
    In this innovative 45 minute program participants will discover effective strategies for implementing, managing and maintaining flexible work practices. Kerry Fallon Horgan, Managing Partner, Flexibility At Work will outline the crucial steps that need to be taken at both an organisational and individual level and the why, what and how of flexible workplaces will be explored. An exciting component of this e-learning program is a 12 minute video on work/life issues in today's workplaces.

    You will learn:

    • What's driving the change to working flexibly
    • An indepth business case for success with flexible work practices
    • How to address the personal and organisational challenges
    • Management practices that inhibit and enhance working flexibly
    • 14 leading strategies for implementing and managing sustainable flexible work practices
    • Examples and a case study of award winning organisations and practices.

    Access further information and the e-learning demonstration here

    CEO Rob Davidson comments on the "Creating Flexible Workplaces" workshop on this video clip

    Testimonials for the Creating & Managing Flexible Workplaces Workshop:

    "Very informative, well structured, relevant, up-to-date, insightful, thought provoking."
    Cara Haslop. HR Manager. Pitcher Partners. Qld

    "A valuable exercise. It was enlightening to spend a day discussing issues which to to the core of my management philosophy - to create an enlightened workplace. An adult environment which preserves the dignity of the individual. This is impossible to achieve without a flexible environment which allows and encourages people to live full lives. Kerry is the only person I have yet found in Australia who has expertise not only in the concepts but of equal importance, how to operationalise these concepts in a commercial environment."
    Rob Davidson, CEO. Davidson Recruitment

    "Promised outcomes delivered! A rarity these days with some workshops.
    John Rodriquez, Employment Programs Co-ordinator.

    "All of it was helpful - very relevant to what my organisation is currently trying to implement. Some of the brick walls we have were given some solutions today."
    Sanofi-Synthelabo Pty Ltd

    “I had very little understanding of change management practices. I would now like to use the methods discussed today on staff I supervise and become a more effective manager. I like things to be practical and measurable the methods discussed today are just that – very enjoyable”.
    Manager, DEWR

    “Excellent tools for planning & improving practices, both personally and organisationally.”
    Defence

    "At the workshop, Kerry has most efficiently and effectively outlined the practical implication of managing work/life balance. Though it is a hard topic to discuss, she has engaged the audience to comprehend the most important management issue-the continuous engagement with the heart of employees. Her capability to involve the audience in thinking process was also very impressive.’
    Ph.D.Lecturer, Faculty of Business and Law Deakin

    "Drilled down to the issues affecting the topic. Workshop presented in an informative manner – obviously well researched and prepared.
    Tracy Wilson, Principal, Working Visions.

    -"Great insight into approaches on how to develop high performing functional workplace cultures. Maintain positive attitudes to taking small steps in the cultural change. David Burley, Workforce Planning.

    “Good presentation skills – clarity of intent. Good written material. Good activities/exercises. Covered a large amount of material very well. Very professional. Great case presented for work/life balance”
    Institute of Executive Coaching

    -"It gave good examples. Realistic about how organisations work. Gave good insight on steps to take in relation to cultural change.
    Richard Bath, HR Manager.

    This program is available to organisations under a 6 or 12 month license arrangement. To view the full 45 minute e-learning program contact:
    Kerry Fallon Horgan on: Tel: (02) 9402 4741 Email: kerry@flexibility.com.au

    About your facilitator:
    Kerry has extensive experience in training, facilitation and coaching at all organisational levels and across a broad range of businesses including the finance, retail, construction, mining, manufacturing and public sectors. She was the finalist judge for the 2006 and 2007 Australian HR Awards in the Health & Wellbeing category. She is accredited in Certificate 1V in Assessment and Workplace Training. See Biography at this site for further details.

    To receive updates on our training programs, complete the form below and click subscribe. Or email me at kerry@flexibility.com.au.

    Your First Name:

    Your Last Name:

    Your Email Address:

    NEW! E-Learning program

    YOUR LIFE - YOUR MONEY! Making your life work for you.

    Discover a workable life plan to achieve your goals
    and gain the cashflow needed for life balance and life satisfaction.

    Access "Your Life - Your Money!" e-learning demonstration here

    Doing this e-course will help you:

  • Establish realistic and motivating life and financial goals,
  • Find out what level of income you need to cover your expenses, save, and invest.
  • Learn how to prepare and use your cash flow statement,
  • Identify how to reduce and control spending, consumer debt & those "must haves"
  • Understand your money habits

    1,000’s of people have completed this Programme. Every one of them benefited from it and experienced positive change in their lives. We want the same for you! Just remember, you have to finish the Programme, including all the exercises, to get the full benefit!

    "An excellent course to help one gain confidence around money and to understand one’s limiting beliefs..” Y.W., Secretary

    The advantage of E-Learning is that it:

  • Enables individual responsibility for achieving personal and career goals
  • Gives the viewer the choice to undertake the program when convenient to them
  • One or two modules can be taken at a time and used to focus dialogue on the issues raised
  • People can keep going back as often as wanted, which reinforces the learning

    Your Life - Your Money! consists of 10 modules which include:

  • a 12 step life plan
  • an indepth look at the attitudes and beliefs around money that may be blocking your financial success and an interactive attitude and beliefs survey.
  • Tips on general money management
  • A step by step cashflow plan and cashflow e-tool download
  • How to manage debt
  • The power of compounding
  • Making the most of saving and investing
  • How to work with a financial advisor with practical questions to ask
  • The program concludes with an “abundant living plan” download, which gives you a personal action plan for financial success.

    This is a truly exciting program to help you achieve work/life balance and financial success.

    "Your Life - Your Money! is available to individuals and organisations. For details: Email kerry@flexibility.com.au or Telephone: (612) 9402 4741 for further details.

    Access "Your Life - Your Money!" e-learning demonstration here

    To view the full 60 minute e-learning program contact:
    Kerry Fallon Horgan on: Tel: (02) 9402 4741 Email: kerry@flexibility.com.au

    DIVERSITY MANAGEMENT WORKSHOP

    This interactive training program facilitates:

  • inclusive workplace cultures,
  • raises awareness of the benefits of diversity,
  • encourages effective cross-cultural communication,
  • surfaces the mental models, values and attitudes
    that cause dysfunctional workplace behaviours.

    • In this photo Kerry Fallon Horgan facilitates a cross-cultural
    communication program with a delegation from China.

    Course outline:

  • Defining diversity management
  • Diversity in Australian society
  • Diversity in your workplace
  • How to make diversity work
  • Personal and workplace values
  • Avoiding cross-cultural communication conflict
  • The benefits of diversity
  • Defining a high performing culture

    • CREATING FLEXIBLE WORKPLACES & GETTING BALANCED WORKSHOP

    Presented by Kerry Fallon Horgan, Managing Partner, Flexibility At Work,
    author "Time On, Time Out! Flexible Work Solutions to Keep Your Life in Balance."

    CEO Rob Davidson comments on the "Creating Flexible Workplaces" workshop on this video clip

    Contact Flexibility At Work on Tel: 612 9402 4741 for the "Creating Flexible Workplaces & Getting Balanced Workshop" to be delivered in your workplace.

    Why flexibility?

    The ageing population, globalisation, the 24/7 economy and differing workplace expectations from Gen X and Y’s is putting the heat on organisations to not just talk about work life balance but to actually make it work. There is still a gap between the rhetoric and the reality for many employees and as a result employers are loosing huge pools of talent and irreplaceable corporate knowledge.

    The benefits of well managed flexible work practices include higher levels of commitment, retention and productivity for employers as well as greater work and life satisfaction and wellbeing for employees. Solutions are now needed to deal with the challenges that prevent worklife balance being a reality for so many.

    These solutions include:

  • creating workplaces that enable work/life balance
  • empowering individuals by providing the support, skills and knowledge needed to make flexible work practices work.

    What does this workshop provide?

    In this innovative one-day workshop participants will discover effective personal and organisational strategies for implementing and maintaining successful work/life initiatives. Kerry will outline the crucial steps that need to be taken at both an organisational and individual level and the why, what and how of flexible workplaces will be explored. The workshop includes the application of an award winning coaching tool, The Play of Life.

    You will learn:

    • Why individuals are seeking greater work/life balance,
    • What's in it for organisations to support this,
    • How to develop effective work/life plans,
    • The personal and organisational challenges that need to be addressed,
    • Leading edge tools for dealing with personal and organisational barriers,
    • A step-by-step approach to implementing sustainable flexible work practices,
    • Case studies of award winning organisations and their unique health and wellbeing programs,
    • Strategies that can be implemented for success with work/life balance,
    • Management practices that inhibit and enhance working flexibly
    • Effective strategies for preventing and managing stress and burnout.

    Contact Flexibility At Work on Tel: 612 9402 4741 for the "Creating Flexible Workplaces & Getting Balanced Workshop" to be delivered in your workplace.

    Workshop Participant feedback:

    "Kerry is an excellent facilitator who guided the discussion to deliver real solutions that can be trialled in the workplace."
    -E.Jeremy. Manager. Delfin Lend Lease.

    "Hands on visual aides makes it a much more memorable experience. Good technique to break down issues, and get people in the organisation to open up"
    -Senior Manager. Dyno Nobel Asia Pacific Ltd

    "Promised outcomes delivered! A rarity these days with some workshops.
    The Play of Life - brilliant tool for fast clarity."
    -John Rodriquez, Employment Programs Co-ordinator.

    "Kerry’s presentation highlighted the issues around flexibility at work and her interactive approach (especially her use of the coaching tool The Play of Life) makes clear the benefits for individuals and for businesses of creating and managing flexible workplaces. Kerry is a great expert in this area and she has some realistic solutions to the challenges individuals and organisations are encountering."
    - Penny Holt, Director, Seed Recruitment

    "Thank you for your inspiring sessions at the Seminar and also for ‘Time on, Time Out!’ which I have since read and very much enjoyed. I have recommended it strongly to several other people already."
    - General Manager, ANZ Bank

    "It was very informative. It covered everything in an organised and well presented way.
    The Play of Life – Excellent. Really puts things into perspective and see what changes you can make.."
    - Melissa Taylor, Employee Relations Officer, Port of Brisbane Corporation.

    "The workshop was valuable from the perspective that it raised important issues and gave me a good understanding of both what a good organisation does for its employees and what my colleagues views are on the subject of worklife balance."
    -L. Mulcahy. Finance Manager. Delfin Lend Lease.

    "Very applicable to workplaces, practical suggestions. Insight into other workplaces and possibilities.
    The Play of Life – Very tactile, inspires creativity.."
    - Michelle Dawson, Project Officer, Child Safety

    "Drilled down to the issues affecting the topic. Workshop presented in an informative manner – obviously well researched and prepared.
    The Play of Life – it’s flexible and draws out the underlying issues surrounding the topic!."
    - Tracy Wilson, Principal, Working Visions.

    "The Play of Life – excellent, insightful.."
    - Barbara Jones, Director of HR. MOCS

    "Very informative – covered key facets of flexible work arrangements and managing stress.
    The Play of Life – Good tool – assisted in providing an overall umbrella view of scenarios."
    - Lesley Rinaudo, HR Manager. TGM

    "Informative, interactive, great examples. Came to workshop not really knowing what to expect. Received very useful data in recognising forces for and against implemejntation of strategies. Could easily visualise how this could work in my work environment."
    - Kerry Amps, Practice Manager. AMD Chartered Accountants.

    "Good course content. Good facilitation - allowed discussion but controlled agenda."
    -G Miller. Engineering Manager. Delfin Lend Lease.

    "Very informative, with practical solutions to move forward. Kerry was encouraging & thoughtful. Brilliant! I will recommend to other staff”
    - ANAO

    “Excellent. The tools will be useful both in the workplace and for personal use”
    - ABS

    “Very useful tools/techniques to aid practical application/identification of goals and priorities”.
    - DFAT

    “We moved through many issues and gained insight to where we are now and where we’d like to be, across many facets of our lives. In particular, I valued the practical exercises and the flexible instruction.”
    - DEWR

    “Pleasantly surprised by the individual focus and motivational nature. Excellent tools”.
    - Treasury

    “Excellent. Relevant and applicable to my ‘now’ needs”.
    - Aust Electoral Commission

    “Like the approach to look at the business aspects and then at the personal to see how they are interwoven”.
    - Centrelink

    “Very informative, stimulating and interesting – the time flew. I wish it had been longer – not because I felt a lack of information just because it was so interesting.”
    - DFAT

    “Excellent. The tools will be useful both in the workplace and for personal use”.
    - ABS

    For in-house programs please contact:
    Kerry Fallon Horgan on: Tel: (02) 9402 4741 Fax: (02) 9402 4742 Email: kerry@flexibility.com.au

    About your facilitator:
    Kerry has extensive experience in training, facilitation and coaching at all organisational levels and across a broad range of businesses including the finance, retail, construction, mining, manufacturing and public sectors. She was the finalist judge for the 2006 and 2007 Australian HR Awards in the Health & Wellbeing category. She is accredited in Certificate 1V in Assessment and Workplace Training, and the innovative coaching tool and methodology, "The Play of Life", which she applies in this powerful and unique program. See Biography at this site for further details.

    Download your registration form here (PDF)

    To receive updates on our training programs, complete the form below and click subscribe. Or email me at kerry@flexibility.com.au

    Your First Name:

    Your Last Name:

    Your Email Address:

    LIFE DIRECTIONS WORKSHOP

    Connect to your passion and find the steps to achieve it!

    In our hectic lives we want to know how to be more rather than to do more.

    Discover how to connect with your passion and address the challenges to acheving your life goals

    In this very interactive and innovative workshop, which applies the Play of Life coaching tool, you will:
    Be guided through an insightful process of finding what you want to achieve in life,
    Understand the blocks to your success and
    Discover the steps to achieving your goals.

    Testimonial

    "The Play of Life was sensational and an excellent idea. It accurately represented my life and really enabled me to see the situation I thought I was in. I also gained an excellent insight into all my relationships. It feels like a weight off my shoulders already! Kerry, you were a fantastic coach and your personality really made me comfortable and at ease, which I think is very important."
    - ANZ Bank

    About your facilitator:
    Kerry Fallon Horgan is a Master Coach and Trainer in the Play of Life coaching Method, which she applies in this workshop.

    Kerry is an author, trainer, worklife coach and Managing Partner of Flexibility At Work. Her latest book, Time On, Time Out! offers leading edge workplace and personal strategies to make worklife balance a reality.

    For delivery of the half-day "Life Directions" workshop in your workplace contact Flexibility At Work on Tel: (02) 9402 4742 or email Kerry@flexibility.com.au

    THE PLAY OF LIFE BEHAVIOUR TRANSFORMATION PROGRAMS

    Leading edge technology for business, life and for coaching

    Play of Life Programs:

    All Play of Life Programs are available to be delivered by highly experienced and accredited Play of Life Practitioners in your workplace. For Further details contact Flexibility At Work on Tel: (02)9402 4741

    The 3d simulation technology known as the Play of Life® is designed to rapidly affect positive transformational change in individuals, couples, families, groups and organisations. The methodology is practical, elegant, respectful and engaging; people relate to it readily.

    Play of Life produces breakthroughs in any area where success and growth rely on individual insight and interpersonal dynamics by allowing people to present issues, concerns, feelings, dreams and goals three-dimensionally. People go beyond verbal descriptions and explanations to literally “see” relationships and situations clearly.

    The technology combined with Strategic Relationship Management Model® techniques bypass the neo-cortex, where language is located, to directly connect with the limbic system; that part of the brain that deals with emotions and memory.

    By linking the limbic system with the neo-cortex, people fast-track to the crux of the matter and experience those magic “aha” moments. From there they have a stronger platform from which to name unwanted behaviours and roles with objectivity, and then to visualise and simulate new behaviours without heat or pressure on themselves. This is the cornerstone of the Play of Life methodology. Very simply, the Play of Life makes communication easier and positive behavioural transformation faster.

    Play of Life is applied extensively in the fields of conflict resolution, cross-cultural communication, diversity management, change management, leadership, Life-Corporate coaching, psychotherapy, counselling, family dispute resolution and self-analysis

    The Play of Life ...

  • Turns complex issues and ideas into simple visual and tactile representations.
  • Assists appropriate assessment and diagnosis of an issue.
  • Highlights and aligns individual and group goals.
  • Illuminates the first step to reaching personal, family and professional objectives.
  • Identifies behaviours that are impeding the achievement of desired outcomes.
  • Respects people’s individual viewpoints and shows they have been understood.
  • Avoids the trap of projecting, interpreting or leading a person based on assumptions or preconceived ideas.
  • Gives people another way to communicate in moments of anxiety, fear or distress.
  • Appropriate for people of all ages, all cultures and from all walks of life.
  • Effective with people of impaired mental capacity, low articulation skills or relational disorders (Autism, Asperger’s, ADD, ADHD).
  • Easy to learn and apply, safe to use, and transferable.

    For Further details about programs in your workplace or for public courses contact Flexibility At Work on Tel: (02)9402 4741

    The Play of Life was created by Psychiatrist, MBA, Life Coach and Trainer, Dr. Carlos A. Raimundo.

    It evolved out of his professional experience as a medical doctor, corporate trainer and his research into behavioural modification and neurophysiology. His work has been scientifically validated by the latest biological research on the brain and the mind. In 2003, Professor Marcel O. Ponton, from the UCLA School of Medicine described the method as one that will “revolutionise the way we influence behaviour”. Dr Raimundo received the prestigious New York Innovators Award from the American Association of Psychodrama and Group Psychotherapy for the Play of Life in 2004.

    For the past 7 years Kerry Fallon Horgan, Flexibility At Work, has trained and worked with Dr Raimundo bringing this transformational technology to professionals and workplaces around Australia.

    Play of Life Applications:

    Are relationships in your personal life or workplace problematic?

    You are not alone!

    With increasing workplace diversity, successfully managing workplace relationships becomes ever more complex. When these relationships don't work the business also suffers. As a result, communication breaks down, bullying and stress claims escalate and diversity management becomes impossible.

    The outcomes for the busines are:

    • reduced productivity
    • reduced morale
    • reduced employee engagement
    • increased absenteeism and
    • subsequent staff turnover.

    The individual can suffer ineffective personal, family and team relationships and experience negative impacts on their life satisfaction and work performance.

    Effective workplace relationships are essential for establishing high performing, flexible workplace cultures where work/life balance is a reality.

    In many training programs, people are told what to do. In the Play of Life programs you will learn how to achieve successful relationships and much more.

    You will be given the tools and techniques as well as understand the role you need to develop to achieve the relationships that lead to life satisfaction.

    The Play of Life ingeniously transforms a problem or conflict from a complex issue into a simple, clear and visual representation, where possible solutions can be seen more clearly. The tool is presently being applied by coaches, counsellors, facilitators, psychologists, doctors, managers and human resources professionals with outstanding results.

    “I have successfully applied many of these techniques in the business environment and in my personal life. I found them useful tools for business planning, facilitating complex problem solving and continuous improvement in our organisation. The processes are wonderfully simple and natural to apply and are very 'people friendly' in application”. Andrew Wilson, Director, PT BHP Billiton .

    If people don’t get on, individuals, teams and workplaces can’t flourish. Having the skills to effectively coach individuals or teams who are experiencing relationship issues is a key to helping optimise their well-being and potential. Also, undertstanding the way others see us and why we relate in particular ways enables us to gain the insights and strategies to achieve success in our own relationships.

    The Play of Life Programs provide the tools and knowledge for success in our work and personal relationships as well as enhancing professional coaching skills. A senior psychologist said of the Play of Life Program - “I can now put a turbo charger onto the way I already work. The Play of Life tool just overcomes so many things – cultural, language barriers and resistance. Easily adapted to already existing ways of working or theoretical constructs.” Martin Pearce, Davidson Trahaire Corpsych

    The Play of Life is an innovative, international award winning coaching tool. Its application includes conflict resolution, team building, work/life balance, family therapy, behaviour change, career and transition coaching, organisational culture change and performance management.

    The unique benefits of this method include:

    • Language independence and immediate application
    • Effectiveness beyond language and cultural barriers
    • Scientifically based and easy to learn.
    Based on the Strategic Relationship Management Model, Dr. Raimundo has developed methodologies to work on individual and team relationship dynamics. Dr M Ponton, a professor at UCLA says “I’ve never seen a method like the Play of Life; I believe that this will revolutionise the way we influence behaviour”.

    The Play of Life One-Day Workshop Series

    Play of Life one-day workshops focus on key counselling, coaching and workplace issues including Addictions, Conflict Resolution, Depression, Ethno-dynamics and Psychopathology

    All Play of Life Programs are available to be delivered by highly experienced and accredited Play of Life Practitioners in your workplace. For Further details contact Flexibility At Work on Tel: (02)9402 4741

    ETHNO-DYNAMICS - Dealing with Multicultural Issues
    & Application of the Play fo Life Technology

    An experiential workshop designed to:

  • Anticipate
  • Identify
  • Assess
  • Manage
  • Consolidate issues relating to ethnic or multicultural situations.

    • Applicable to:

  • Workplaces
  • Educational contexts
  • Counselling practice

    • Aims of the program:

  • To Address issues presented by individuals, families and/or groups suffering from problems related to ethnic differences (language, religion, culture, etc).
  • To understand role dynamics and role development and the bases of sociometry.
  • To deal with common issues such as racial discrimination and transcultural situations.
  • To assist people to identify and work through different feelings, for example anguish, sadness, depression, anger, frustration.
  • To help people clarify and manage difficult situations, for instance communication breakdown.
  • To gain an understanding of mental procesess (psychopathology), which will enable participants to distinguish when a problem is related to the cultural situation or to psychological issues.

    Tools for Cross-cultural Communication an article by Dr Carlos Raimundo

    Multicultural Australia is not just a political stand it is our daily reality. Living in an homogenous social environment presents its own challenges, all of these are heightened in a multicultural society. With the challenges come opportunities. It is our ability and skill in learning “how to live together” that will maximise this opportunity.

    The Ethno-Dynamics workshop has been designed to provide practical skills and tools to identify points in common in dealing with different cultural backgrounds and to maximise the benefits of diversity. The program applies an innovative coaching tool and methodology, “The Play of Life”.

    The workshop will also demystify many “differences” by helping us to effectively connect to people beyond culture. The focus will be on the application of the Play of Life technology for corporate diversity issues such as leadership and management or in professional services organisations. “I have successfully applied many of these techniques in the business environment and in my personal life. I found them useful tools for business planning, facilitating complex problem solving and continuous improvement in our organisation. The processes are wonderfully simple and natural to apply and are very 'people friendly' in application”. Andrew Wilson, Director, PT BHP Billiton .

    In the Ethno-Dynamics workshop you will discover:

  • how to coach new overseas graduates and Australian clients to relate with each other effectively
  • how frontline management can deal with people challenged with English (LIKE ME!!) and or coming from less privileged socio-educational backgrounds
  • approaches to coaching and counselling migrants for diversity managers, community centre workers, school counsellers, hospital chaplains and other counselling and human resources professionals.
  • dealing with family cultural issues and how this affects living and working together.

    The unique benefits of this method include:

  • Language independence and immediate application
  • Effectiveness beyond language and cultural barriers
  • Scientifically based and easy to learn.

    Listen to how a New Zealand psychologist uses the Play of Life technology in his cross-cultural work in Kiribati.

    The Play of Life, based on solid scientific research, provides tools that help people to effectively engage by tapping into the limbic system, the part of the brain that is not affected by culture.

    Managing Workplace Diversity an article by Kerry Fallon Horgan

    Diversity management is about successfully harnessing and maximising the depth and breadth of the diversity within the workforce. It is a key strategy in developing business competitiveness in an increasingly complex and global marketplace.

    Diversity management has three key components:

  • Understanding and successfully tapping into the wealth of skills, knowledge, ideas, and so on of people from diverse backgrounds and experiences,
  • Ensuring compliance with the legislative requirements that enable this diversity to be optimised,
  • Ensuring that the workplace culture, policies, systems and procedures support a diverse workforce.

    The bottom-line benefits to an organisation that successfully taps into the richness that diversity brings can be enormous. The costs of not doing so are devastating and can include lost productivity, stress and harassment claims, staff turnover and absenteeism.

    Appropriate communication is vital to the success of any diversity program. Communication barriers result largely from cultural differences but also from gender differences, age differences, stereotyping, assumptions and so on.

    Strategies for avoiding cross-cultural communication breakdown include:

  • Being aware of your own values, stereotypes and prejudices and how they block communication
  • Using language that does not demean, exclude or offend
  • When accent is an issue, focusing on what is being said not on how
  • Avoiding slang, jargon and acronyms
  • Using visuals, diagrams, group discussions to explain written documents
  • Respecting others beliefs, feelings, opinions and values
  • Understanding that different cultures resolve conflict differently
  • Being aware of the benefits of diversity.

    Issues that involve cross-cultural communication breakdown can be complex and difficult resolve without the skills and knowledge needed to do so. An outstanding opportunity to gain the technology, skills and knowledge to successfully deal with cross-cultural issues will is available in our Ethno-dynamics workshop.

    Conflict Resolution Workshop :

    Anyone who manages or experiences interpersonal or workplace conflict can benefit from this workshop. You will be able to reduce the time allocated to conflict, and to harness the energy in more productive ways.

    Some conflict is inevitable — so let’s deal with it and use it as an opportunity for positive change! Conflict arises from unfulfilled interests or when values are challenged, and it can be resolved through creative interaction between people. The sources of conflict and its remedies can be understood clearly using the Play of Life, which is used as a tool for relational analysis throughout the workshop.

    Outcomes: At the end of the workshop participants will be able to:

  • Recognise conflict and identify their own style for handling conflict;
  • Understand which behaviours they find more difficult to deal with;
  • Describe which roles they play during conflict;
  • Observe the roles other people play during conflict;
  • Identify practical ways to resolve conflict;
  • Develop an effective communication model;
  • Outline an organisational culture that reduces conflict and resolves it quickly.

    • Introduction to Psychopathology - Applications in life and business

    Psychopathology is a term which refers to either the study of mental illness or mental distress, or the manifestation of behaviours and experiences which may be indicative of mental illness or psychological impairment. Wikipedia

    The way we live directly relates to the way we see ourselves in life (self knowledge, self esteem etc), the way we see the world and our place in life (world view) and the way we behave (relationships).

    Self Identity, world view and behaviour develop in our life through life experience but would ultimately rely on how the mind processes that information. We can see life through a clear lens or murky lens. It is mind that provides this lens.

    This workshop will provide:

  • A simple and practical introduction to mental disorders and their relevance to our lives in general and in the workplace
  • Definitions of both simple and complex psychological disorders
  • Ways of creating a “close enough” psychological assessment (non-professional) of our own and others behaviours
  • Practical ways of addressing those issues
  • How to relate and deal with some key disorders such as: histrionic behaviour, depression, bi-polar disorder, antisocial (psychopathic) behaviour and obsessions.

    This workshop is for those who want to:

  • Learn more about the way you think and relate.
  • Understand those around you, whether family, friends or work colleagues
  • Incorporate skills and knowledge about these issues in your profession as a Corporate Coach, Educator, Counsellor, Manager or Leader.

    All Play of Life Programs are available to be delivered by highly experienced and accredited Play of Life Practitioners in your workplace. For Further details contact Flexibility At Work on Tel: (02)9402 4741

    Addictions in life and the workplace:

    In this interactive one-day workshop you will discover:

    • New skills and tools
    • The causes of addiction
    • How to identifies addictive behaviour
    • The role of family systems
    • Psychopathology and addictions
    • The recovery process
    • Self help techniques for client and family
    • The applicability of support systems
    • Practitioner interventions
    • Spirituality and addictions
    • Readily applicable techniques to deal with addiction
    • New advanced techniques not taught in the 6 day Accreditation program due to time restrictions.

    Workshop Participant feedback:

    "As a leadership developer, coach or facilitator the joy in your work and the impact on your clients will just amaze you, once you begin to use the brilliance of the Play of Life."
    -Paul Mitchell, Managing Director, The Human Enterprise

    "An insightful two days providing new perspectives on not only structuring training, but for resolution of difficulties in the workplace environment. This is a transportable technology that works brilliantly in every environment in which there are relationships."
    -Kristine Shead, International Directory of Studies, Universal Education and Training

    "Simple, profound, practical, breathtaking in every way. The Play of Life facilitates a journey that is respectful, gentle and empowering. I want more."
    - Matthew Alley, Producer

    " Very useful tool. Quite astounding how powerful it is when you take time to review, reflect and observe what has been created. Simple but powerful."
    - Cara Haslop. HR Manager. Pitcher Partners.

    " Insightful. Taps into emotional content."
    - J. Lacoon. Head HR. AMP

    "The Play of Life is so dynamic and simple. The power behind this model is second to none. It is the future for anyone in the healing and corporate training field."
    -Robert Gourlay, Pastor.

    "Experience has taught that I do not normally have great expectations as to the beneficial outcome of seminars and conferences. This has been a dramatic exception. There have been numerous specific applications to my personal relationships and to the corporate context with its relationships and roles in which i am involved. Some techniques will be more specifically helpful to me than others. But all are useful."
    -Barry Oliver, Administrator

    "Excellent techniques for getting to the core of issues and for progressing with clients quickly."
    -Colin Small, Business Consultant, Aims2Gains

    "A well structred workshop. Good use of materials. Hands on approach. A good combination of theory and Practical. Good techniques that can be used in a range of situations for example assisting to find meaningful and satisfying careers, workplace issues etc. Very warm and approachable facilitators."
    -Chris Robson, Career Agent, Quantum Shift

    " Different way to conceptualise thoughts/feelings. Creative outlet."
    - A.Joss. HR Manager. AMP

    "Logical analysis which has allowed me to understand and gain insight into why I do what I do, feel the way I feel and have an understanding of how I can go about instituting change."
    - Carolyn Madden, Principal, Womens Survival Skills

    " I have suddenly been given a set of tools that will dramatically improve the effectiveness of my coaching and counselling with an associated increase in my confidence."
    - Grahame Murphy, Principal, Murphy Dynamics Pty Ltd.

    • Feedback on the Play of Life One-day Programs:

    "Since completing the diploma of counselling at Wesley Institute I have found the PoL kit to be invaluable in counselling a wide group of people; its use has gone from a Family Counselling Clinic at QUT to assisting people caught up on the wrong side of the law in courts and prisons. The kit is a very useful tool enabling counselling on a number of fronts. These include motivational interviewing, client centred counselling and solution focused therapy. The kit provides clients with an objective view of their relationships and proves the maxim that one picture is worth a thousand words. I would recommend its use to any counsellor wanting to maximize their effectiveness."
    -Bert George [Major], Chaplain & Counsellor.

    "Depression can be a challenging issue for practitioners and clients to deal with, but applying the Play of Life tool to it, allows both the client and the practitioner to explore the issue of depression in a unique and constructive way. The Play of Life has enabled me to work with my clients in an affirming way that offers hope and possibility - it's a deceptively 'simple' approach with a surprisingly elegant depth."
    -Margherita Larné-Jones, Senior Consultant, Human Synergistics International.

    "My willingness to travel to Sydney from Melbourne to attend this and other workshops presented by Dr. Carlos Raimundo is a measure of how much I value his method. The particular value of this workshop, addressing the topic of depression, was the importance given to the theoretical background. A clear understanding of the theory will enable me not just to copy Carlos's procedures but to adapt them to my own use."
    -Trish Fitzsimmons, Teacher/Creative Arts Practitioner.

    "Just when you thought you had a grasp on the ingenious use of the Play of Life, Dr Carlos Raimundo demonstrates again and again how we can never underestimate its awesome power, flexibility and potential in helping people move on in their life. Through the master training topic of depression, the Play of Life, based on a strong yet simplistic theoretical foundation, enables you to reframe depression for your client in an easy to understand, visual representation, empowering them to identify the first step to take towards a better way of living."
    -Martin Pearce, Psychologist/Family Therapist.

    Play of Life Coaching Accreditation Program
    The program is delivered in six training modules which build on each other. If all six modules are undertaken, this will lead to Accreditation in the "Play of Life" Method.

    The Play of Life Accreditation course is a six-day program delivered over two days per month. This timing allows for practice and integration of the skills and methodologies learnt in each two day session. Participants can opt to only attend the two-day Individual Coaching and/or the two-day Group/Team and Family Application programs. Accreditation is attained when the full six-day program is undertaken. It is expected that participants will come to the program with coaching,counselling or management skills.

    The focus of the program is:
    Days 1 and 2 - Individual Relationships
    Days 3 and 4 - Group/Team relationships
    Days 5 and 6 - Effective Leadership and Conflict Resolution

    All Play of Life Programs are available to be delivered by highly experienced and accredited Play of Life Practitioners in your workplace. For Further details contact Flexibility At Work on Tel: (02)9402 4741

    Play of Life Article - Case Study (PDF)

    To receive updates on our training programs, complete the form below and click subscribe. Or email me at kerry@flexibility.com.au

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    BULLYING & HARASSMENT PREVENTION WORKSHOP

    A one-day program, one for managers and supervisors and the other for staff to learn:

    • Their individual roles and responsibilities.
    • Legal obligations.
    • What is harassment and bullying.
    • What is discrimination.
    • Types of bullying and harassing behaviours.
    • Costs of discrimination and harassment.
    • What action can be taken to overcome harassment and bullying.
    • Diversity awareness.
    • Communication and assertiveness skills.

    The unique feature of our harassment, bullying, contact officer and diversity workshops is the application of a Coaching tool and methodology, called The Play of Life. This process has received high profile international recognition and acclaim and is at the forefront of contemporary relational management methods.

    The essence of the Play of Life is that it turns complex, cluttered issues and ideas into simple, clear and visual representations. Guided by the facilitator, the participants gain clear insights into their current situations both organisational and personal, what they want to achieve, their goals and objectives and practical steps for how to get there. It simplifies the issues by depicting them in a visual three-dimensional way. The process recognises that many of the strategies needed to achieve our desired outcomes exist within our own skills, knowledge and capabilities and that these abilities can be greatly enhanced through sophisticated facilitated dialogue and coaching.

    The methodology is unique, fully engaging and interactive. It has a sound psychological and neuro-physiological basis and has recently been awarded the 2004 American Group Psychotherapy Award for Innovation.

    Participant feedback on these workshops:

    “Excellent, clear and interesting presentation”

    “Very professional, nice use of different media”

    “Good control of group, good knowledge of topic and relevant examples of situations”

    “Excellent – I liked her encouragement of group participation”

    “Informative and thought provoking”

    “Very good, dealt with difficult participants with courtesy and tact”

    “Allowed good discussions to develop but still moved course along”

    “Very good, clear, interesting and varied techniques”

    “Excellent, involving, relaxed, very participatory, respectful of all of us”.

    GRIEVANCE HANDLING WORKSHOP

    An interactive one day program for managers and supervisors, EEO Practitioners and HR Professionals. Course Content:
  • Importance of an effective complaints procedure
  • Workplace analysis
  • Types of bullying, harassing and discriminatory behaviours with video depictions
  • What is harassment?
  • Interactive discussion – who gets harassed?
  • Types of behaviours that constitute harassment
  • Exercise in pairs then group discussion on whether behaviours outlined are harassing
  • Interactive discussion on legal aspects of harassment
  • Definition and examples of victimisation
  • Behaviours that constitute bullying
  • Definition of bullying
  • Video depiction of costs of bullying
  • Actual case example of bullying
  • Work in pairs discussing the differences between bullying and harassment then full group discussion
  • Individual and workplace strategies to deal with bullying
  • The role of the complaints handler
  • Principles to follow when handling complaints
  • Fundamentals of impartiality, confidentiality, natural justice, substantive fairness and procedural fairness
  • How to interview the complainant
  • What questions to ask
  • What information to give the complainant
  • What information to get from the complainant
  • Role play on interviewing a complainant
  • Debrief of role play
  • How to interview the person being complained about
  • When and how to interview witnesses
  • Informal and mediated resolutions
  • Record keeping
  • Types of disciplinary action
  • Criminal offences
  • Victimisation and gossip
  • The appeal system and independent advice
  • Course Conclusion

    Participant feedback on these workshops:

    “Very complete coverage of all aspects of the 'Investigation Process'. Easy to keep concentration". Peter Woodbury HR Manager

    “I like interactive workshops that allow participants to drill down into issues". Anthea Maidens Capability Manager

    “Good opportunities for learning. Unique way of looking at concepts. Good learning environment". Vanessa Tracey. OHS/Training Co-ordinator

    MANAGING CHANGE WORKSHOP
    In this interactive one day workshop you will discover:

    • A phased approach to organisational culture change.
    • Key elements of an enabling workplace culture.
    • The issues and challenges that need to be addressed.
    • Insights into behavioural change .
    • A coaching process that engages and motivates change.
    • Steps you can take to create a best practice workplace culture.
    Organisations only change if people within them change. The key is to engage and motivate managers and employees and to provide the conditions that enable successful change to occur. This workshop considers a whole-of-organisation approach to implementing sustainable organisational culture change. By applying a unique and innovative coaching tool, The Play of Life©, participants will experience the key elements of the change process and gain insights into the personal and workplace challenges that prevent the implementation of sustainable change. Many of the strategies needed to achieve your desired outcomes exist within your own skills, knowledge and capabilities. This one-day workshop enables you to gain clear insights into your current organisational and personal situations, understand what you want to achieve, your goals and objectives and discover practical steps for how to get there.

    CONTACT OFFICER TRAINING

    A one day program for peer support employees covering:

  • The role of the contact officer.
  • Anti-discrimination/EEO legislation.
  • What is harassment?
  • Diversity awareness.
  • EEO/Harassment policies and procedures.
  • Handling the complaint.
  • Communication skills.

    • For further information on bullying and harassment see the articles available at http://www.flexibility.com.au/home-workplacebullying.html and http://www.flexibility.com.au/newsletter-issue5.html.

    CAREER PLANNING WORKSHOP
    Achieve your life and career goals with our career planning and work/life resources, workshops or individual coaching Our aim is to help you to come to conclusions about where you want to be with your career and how best to get there. These effective career planning programs and self-help resources include:

  • an assessment of your current situation
  • identifying your career-related strengths, your preferred skills, your competencies and your career planning values
  • insight into the range of activities in which you can be involved
  • understanding the elements for career satisfaction
  • awareness of the work environment conditions that best suit you
  • identifying your career options and needs for further information
  • developing your plans and goals
  • overcoming barriers to achieving your goals
  • preparing to present your career action step proposal for consideration by others
  • strategies for successfully achieving your career goals.

    • Customised Workbooks with Licence to Publish Internally:
    Flexibility At Work and Worklife Pty Ltd have collaborated to bring well-proven Career Planning and Work/Life Planning resources to organisations. Our structured learning workbooks are for employees to use by themselves in privacy or in workshops. The user is guided in a deliberate sequence to read text, complete worksheets, carry out self-assessment and research activities and make a detailed evaluation of their career enrichment options. A helping process of decision making on these options is included in the content and design. The workbooks can be produced with your logo, name and corporate colour scheme. The Licence to Publish Agreement enables you to re-print on demand. An optional half-day career planning workshop is available to introduce these resources.

    Benefits for the Employer:

  • Inspires self-help among your employees
  • Reduction in dependency on others for career help
  • Reduction in HRM time as staff act on self-help measures
  • Improving managers’ career coaching outcomes.

    • Benefits for the Employee:

    • Attitude improvement as employer’s career support is demonstrated
    • Inculcates self-help actions and well-researched proposals
    • Substantial contribution to assisting staff manage their own careers.

    Participant feedback on these workshops:
    "The workbooks and workshops gave staff of the department an opportunity to assess career objectives and work life balance issues. As a result staff were able to reflect on future directions and make informed decisions." Manager People Dev

    CORPORATE ETHICS WORKSHOP
    A leading edge corporate ethics seminar, featuring an innovative, interactive game to explore ethical dilemmas and understand the ethical decision-making processes that shape the organisation’s corporate culture. This workshop is run in association with KPMG. See here for details (PDF format).

    NO LEAVE NO LIFE WORKSHOPS
    Learn about the current research into the issue of accrued annual leave in Australian workplaces and develop a practical plan for dealing with both the personal and organisational challenges that need to be addressed.

  • Issues for Australian workplaces
  • Impacts for HR
  • Who is affected?
  • Why is it happening?
  • What has and hasn’t worked?
  • What is occurring in your workplaces?
  • Organisational cultural iceberg model
  • Creating a workplace that works with the Play of Life coaching tool
  • Key change management strategies to address accrual of annual leave
  • Case study
  • Developing an action plan for change


    • Participant feedback on these workshops:

    "Excellently organised, well presented. Allowed us to understand the link between business/personal issues and the Tourism Australia Research. Look forward to further developments". David Bannister Operations Manager Paslode Australia

    "Good content. Great to hear some new research and ideas". Kate Colley. People & Culture Business Partner NAB

    "The workshop material was very informative and interesting. Great participation for attendees, good opportunity to gain insight into other organisations". Liz Casey HR Gilbert & Tobin

    "Makes you think about your people and yourself and how the effort to make it work better has so many benefits for the individuals and company". Scott Hardy Group HR Manager ITW Construction Products

    For details about the No Leave No Life Project click here Contact Kerrie Gale at Tourism Australia and Business Processes.

    TRANSITION PLANNING WORKSHOP
    Create the life you want to live with our transition planning resources, workshops or individual coaching.

    Successfully making the transition from full-time employment to the next stage of life requires a deep understanding of what is important to you, your skills, knowledge, strengths, passions and interests.

    These effective transition planning programs and self-help resources include:

    • an assessment of your current situation, values and skills
    • an understanding of your future goals
    • insight into a range of activities in which you can be involved
    • developing a plan for how to achieve what you want in life

    For those:

    • exploring clear and imaginative part or full time retirement plans
    • older staff being outplaced and looking for new ways to begin anew
    • seeking to define their purpose away from traditional linear careers towards a rang of paid and unpaid activities
    • committed to a new way of living in their third age
    • confronted by voluntary redundancy option
    • needing improvement in their work-life balance

    Three options for employers:

    • Obtain Licence to Publish 75pp self-help resource workbook for issue to staff after customisation, corporate branding and printing
    • In-company delivery Life-Work Planning workshop
    • Purchase career assessment instrument Portfolio Life-Work Card Sort
    • Individual three session transition coaching

      • HOW TO CONSULT WORKSHOP
      A half-day workshop on the processes and procedures needed for effective consultation with internal and external stakeholders.

      EXCELLENCE IN CUSTOMER SERVICE WORKSHOP
      A one day workshop focusing on developing the key behaviours and relationships for excellence in customer service.

      For further information please contact
      Kerry Fallon Horgan on: Tel: (02) 9402 4741 Fax: (02) 9402 4742 Email: kerry@flexibility.com.au